Hourly Rates:

Rates above are standard and will be defined and agreed upon at the time of assignment acceptance.  Hours are billed in 15 minute increments with a 1 hour minimum per project - per day. Generally a 25% non-refundable deposit is due at the time of request for services.  On-site services or same-day package delivery available to our local Clients only.  Please note that additional fees will be applied for the following services:  "RUSH" requests (projects requested to be turned around in less than 24 hours); Saturday and after-hour requests. Invoices are submitted weekly and payments are due within 10 days of the invoice date, unless other arrangements have been made. Our offices are closed on Sunday. Please refer to our Policy and Procedures for more information.

When you select The Secretarial Plan, you will receive 25 hours of standard services for $690.00.  This reflects an 8% discount off our standard hourly rate for professional, quality, and timely services at a total savings of 2 Hours Free! ~ Your Satisfaction Always Guaranteed!

 

When you select The Administrative Plan, you will receive 30 hours of standard services for $830.00.  This reflects an 8% discount off our standard hourly rate for professional, quality, and timely services at a total savings of 4 Hours Free! ~ Your Satisfaction Always Guaranteed!

 

When you select The Executive Plan, you will receive 40 hours of standard services for $1,080.00.  This reflects a 10% discount off our standard hourly rate for professional, quality, and timely services at a total savings of 5 Hours Free! ~ Your Satisfaction Always Guaranteed!

Retainer fees are paid monthly and are due between the 1st and 5th of each month to guarantee the special rates. There are no contracts involved; you simply pay on a month-to-month basis. However, you will not be able to purchase a retainer plan in the middle of the month, or switch to a retainer plan after invoiced at the regular rate. Your decision to purchase a retainer must be made by the 1st of the month. If you are unable to send payment for receipt between the 1st and the 5th day of the month, you may make arrangements with us by the 1st. However, if payment is not received by the 5th of the month, our standard rate will apply to any work completed within the respective month.

Further, all hours within your chosen retainer plan must be used within the month purchased. Any additional hours required over and above the plan hours purchased will be billed at the standard hourly rate. Unused hours are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable. Hours purchased within a Retainer Plan are not valid toward on-site services or skill intensive projects. These type of projects are billed separately at an additional agreed upon fee. Supplies, materials, postage, or any other items purchased are not included in retainer fees.

Please refer to our Policy and Procedures for more detailed information. Questions about invoices should be directed to our billing department at billing@penandletter.com.

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