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Delivery
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If desired, projects can be delivered
via email, ftp download, CD/DVD-R*, fax, or other as requested by client.
*(a small fee will apply)
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No charge for e-mail delivery or download
from website. (All project files are virus checked before transmission).
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Any mail or package over 1 ounce will
be billed at current USPS rates.
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Other delivery methods will be billed
to customer at cost (FedEx, UPS, etc.).
General Information
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Hourly rates are billed in 15 minute increments with a
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Pricing includes, if requested, 1 draft
copy for proofreading and revisions.
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Client changes/revisions will be billed
at the regular hourly rate.
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Most projects will be completed in the
late evening hours and will either be delivered to your email inbox, made
available for download from our website, or sent by courier the following
day. The client may specify the
desired media transfer.
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We may be contacted in the office between
the hours of
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We are available for receipt of projects
Monday thru Saturday. However,
business transactions are not conducted on Sundays.
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All estimates are based on information
provided during initial review and consultation of project. Final invoice
is based on actual project requirements and may differ from estimate cost.
Differences greater than 25% between estimate and actual will be discussed
with client prior to project completion.
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Final responsibility for proofreading
and approval of the final draft lies with the client. After this
approval, Pen & Letter Virtual Assistance cannot be held liable for errors or omissions.
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Client files will be stored for six months
at no charge except when Retainer Plans are in place or unless other arrangements or requests have been made. Under a Retainer
Plan, files will be stored for one year at no charge, unless otherwise
requested and agreed upon. If a client provides project information on disk, the
client is responsible for retaining backup disk(s) for safe keeping. Pen
& Letter Virtual Assistance cannot be responsible for loss due to
error or damage.
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All project information will be held in
strict confidence and will not be disclosed without client consent, as is laid out in Pen & Letter's Confidentiality Agreement. This document can be signed and provided to Client upon request.
Payment Policy & Terms of Service
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Local Clients – For services
totaling $50.00 or less, payment is due upon receipt of completed
project. For larger projects, a deposit of 50% of project estimate
will be required, with the balance due upon receipt of completed
project. Payment is due in full prior to delivery of finished project
unless billing arrangements or agreements have been made in advance
(ie: the Monthly Retainer Plan).
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Long-Distance Clients – A deposit
of 50% of project estimate will be required in advance, with balance
due upon receipt of invoice for completed project unless otherwise
agreed upon.
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For hourly clients, invoices are submitted weekly for hours worked within the given week with payments being due
within 10 days of the invoice date, unless otherwise agreed upon.
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As an option and for your convenience, you may pay
your bill by credit card utilizing PayPal. Please click on the link below
and it will take you directly to our business account. Once there, it will instruct you how to register
and easily make your payment.
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There will be a 15% late fee charged to any unpaid
balances over 10 days.
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Further, unpaid accounts 30 days over project completion
date will be assessed an additional $20.00 late fee. This fee will continue to occur for each 30 day period in which the account remains unpaid.
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Returned checks are subject to a $35.00
NSF fee. No projects will be accepted and work will not continue until
debt is settled.
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Retainer fees are paid monthly and are
due between the 1st and the 5th of each month to
guarantee the special rates. There are no contracts involved; you
simply pay on a month-to-month basis.
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You are not able to purchase a retainer
plan in the middle of the month or switch to a retainer plan after invoiced
at the regular rate.
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Your decision to purchase a retainer must
be made by the 1st of the month. If you are unable to send a check
for our receipt between the 1st and the 5th day
of the month, you may send an email requesting the plan of your
choice by the 5th. This may serve as your guarantee
of receiving the discount, however, if your payment for selected retainer is not received our standard hourly rate will apply to any projects
completed within the respective month.
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All hours within your chosen retainer
plan must be used within the month purchased.
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Unused hours are non-transferable; cannot
be applied towards the following months' services; cannot be used for
credit towards future services; and are non-refundable.
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Please Note: hours purchased within a
Retainer Plan are not valid toward on-site services, highly skilled desktop publishing, logo/graphic design, or any other complex or labor intensive projects.
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Any applicable taxes, materials, postage, or
any other items purchased on your behalf to complete your assigned project are not included in retainer fees. These
items are billed separately and are usually paid up front unless otherwise
agreed upon.
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As an option and for your convenience, you may pay
your bill by credit card utilizing PayPal. Please click on the link below
and it will take you directly to our business account. Once there, it will instruct
you how to register and easily make your payment.
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Returned checks are subject to a $35.00
NSF fee. No projects will be accepted
and work will not continue until debt is settled.
** We Accept Credit Card Payments via PayPal ** |
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