Pen & Letter Virtual Assistance - One Stop For All Your Outsourcing Needs

v If desired, projects can be delivered via email, ftp download, CD/DVD-R, fax, or other as requested by client.

v No charge for e-mail delivery or download from website. (All project files are virus checked before transmission).

v Any mail or package over 1 ounce will be billed at current USPS rates.

v Other delivery methods will be billed to customer at cost (FedEx, UPS, etc.).

General Information

v Hourly rates are billed in 15 minute increments with a 1 hour minimum per project.

v Pricing includes, if requested, 1 draft copy for proofreading and revisions.

v Client changes/revisions will be billed at the regular hourly rate.

v Most projects will be completed in the late evening hours and will either be delivered to your email inbox, made available for download from our website, or sent by courier the following day. The client may specify the desired media transfer.

v We may be contacted in the office between the hours of 8 a.m. and 8 p.m. Pacific Time. If a specific need arises a message service is available after hours but is not guaranteed to be answered until the following workday. Please note that an additional service fee will be applied to “RUSH” and immediate turnaround projects.

v We are available for receipt of projects Monday thru Saturday. Our office is closed on Sunday.

v All estimates are based on information provided during initial review and consultation of project. Final invoice is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual will be discussed with client prior to project completion.

v Final responsibility for proofreading and approval of the final draft lies with the client. After this approval, Pen & Letter Virtual Assistance cannot be held liable for errors or omissions.

v Client files will be stored for six months at no charge except when Retainer Plans are in place or unless other arrangements or requests have been made. Under a Retainer Plan, files will be stored for one year at no charge, unless otherwise requested and agreed upon. If a client provides project information on disk, the client is responsible for retaining backup disk(s) for safe keeping. Pen & Letter Virtual Assistance cannot be responsible for loss due to error or damage.

v All project information will be held in strict confidence and will not be disclosed without client consent, as is laid out in our Pen & Letter Confidentiality Agreement. This document can be signed and provided to client upon request.

Payment Policy & Terms of Service

For Hourly General, Specialized and Professional Services:

v Local Clients – For services totaling $50.00 or less, payment is due upon project completion. For larger projects, a deposit of 50% of project estimate will be required, with the balance due upon project completion. Payment is due in full prior to delivery of finished project, unless billing arrangements or agreements have been made in advance (ie: the Monthly Retainer Plan).

v Long-Distance Clients – A deposit of 50% of project estimate will be required in advance, with balance due upon project completion, unless otherwise agreed upon.

v Invoices are submitted weekly for hours worked within the given week. For smaller projects, invoices are submitted upon project completion. Payment is due within 10 days of invoice date, unless otherwise agreed upon.

v As an option, you may make payment via credit card utilizing PayPal. For your convenience, click the link below to be directed to our business account.

v Unpaid accounts 30 days over project completion date will be assessed a $25.00 late fee. This fee will continue to occur for each 30 day period in which the account remains unpaid.

v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled.

For Monthly Retainer Plans:

v Retainer fees are paid monthly and are due between the 1^st and the 5^th of each month to guarantee the special rates. There are no contracts involved; you simply pay on a month-to-month basis.

v Plans cannot be purchased after the 5^th of the month or switched to a plan after invoiced at regular rates.

v All hours within your chosen retainer plan must be used within the month purchased.

v Unused hours are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable.

v Please Note: hours purchased within a Retainer Plan are not valid toward on-site services, highly skilled desktop publishing, logo/graphic design, or any other complex or labor intensive projects.

v Any applicable taxes, materials, postage, or any other items purchased on your behalf to complete your assigned project, are not included in retainer fees. These items are billed separately and are usually paid up front unless otherwise agreed upon.

v As an option, you may make payment via credit card utilizing PayPal. For your convenience, click the link below to be directed to our business account.

v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled.

** We Accept Credit Card Payments via PayPal **
For your convenience, the following link will direct you to our account:



	Delivery v If desired, projects can be delivered via email, ftp download, CD/DVD-R, fax, or other as requested by client. v No charge for e-mail delivery or download from website. (All project files are virus checked before transmission). v Any mail or package over 1 ounce will be billed at current USPS rates. v Other delivery methods will be billed to customer at cost (FedEx, UPS, etc.). General Information v Hourly rates are billed in 15 minute increments with a 1 hour minimum per project. v Pricing includes, if requested, 1 draft copy for proofreading and revisions. v Client changes/revisions will be billed at the regular hourly rate. v Most projects will be completed in the late evening hours and will either be delivered to your email inbox, made available for download from our website, or sent by courier the following day. The client may specify the desired media transfer. v We may be contacted in the office between the hours of 8 a.m. and 8 p.m. Pacific Time. If a specific need arises a message service is available after hours but is not guaranteed to be answered until the following workday. Please note that an additional service fee will be applied to “RUSH” and immediate turnaround projects. v We are available for receipt of projects Monday thru Saturday. Our office is closed on Sunday. v All estimates are based on information provided during initial review and consultation of project. Final invoice is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual will be discussed with client prior to project completion. v Final responsibility for proofreading and approval of the final draft lies with the client. After this approval, Pen & Letter Virtual Assistance cannot be held liable for errors or omissions. v Client files will be stored for six months at no charge except when Retainer Plans are in place or unless other arrangements or requests have been made. Under a Retainer Plan, files will be stored for one year at no charge, unless otherwise requested and agreed upon. If a client provides project information on disk, the client is responsible for retaining backup disk(s) for safe keeping. Pen & Letter Virtual Assistance cannot be responsible for loss due to error or damage. v All project information will be held in strict confidence and will not be disclosed without client consent, as is laid out in our Pen & Letter Confidentiality Agreement. This document can be signed and provided to client upon request. Payment Policy & Terms of Service For Hourly General, Specialized and Professional Services: v Local Clients – For services totaling $50.00 or less, payment is due upon project completion. For larger projects, a deposit of 50% of project estimate will be required, with the balance due upon project completion. Payment is due in full prior to delivery of finished project, unless billing arrangements or agreements have been made in advance (ie: the Monthly Retainer Plan). v Long-Distance Clients – A deposit of 50% of project estimate will be required in advance, with balance due upon project completion, unless otherwise agreed upon. v Invoices are submitted weekly for hours worked within the given week. For smaller projects, invoices are submitted upon project completion. Payment is due within 10 days of invoice date, unless otherwise agreed upon. v As an option, you may make payment via credit card utilizing PayPal. For your convenience, click the link below to be directed to our business account. v Unpaid accounts 30 days over project completion date will be assessed a $25.00 late fee. This fee will continue to occur for each 30 day period in which the account remains unpaid. v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled. For Monthly Retainer Plans: v Retainer fees are paid monthly and are due between the 1^st and the 5^th of each month to guarantee the special rates. There are no contracts involved; you simply pay on a month-to-month basis. v Plans cannot be purchased after the 5^th of the month or switched to a plan after invoiced at regular rates. v All hours within your chosen retainer plan must be used within the month purchased. v Unused hours are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable. v Please Note: hours purchased within a Retainer Plan are not valid toward on-site services, highly skilled desktop publishing, logo/graphic design, or any other complex or labor intensive projects. v Any applicable taxes, materials, postage, or any other items purchased on your behalf to complete your assigned project, are not included in retainer fees. These items are billed separately and are usually paid up front unless otherwise agreed upon. v As an option, you may make payment via credit card utilizing PayPal. For your convenience, click the link below to be directed to our business account. v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled. We Accept Credit Card Payments via PayPal For your convenience, the following link will direct you to our account: