Pen & Letter Virtual Assistance - One Stop For All Your Outsourcing Needs

v If desired, projects can be delivered via email, ftp download, CD/DVD-R*, fax, or other as requested by client.

*(a small fee will apply)

v No charge for e-mail delivery or download from website. (All project files are virus checked before transmission).

v Any mail or package over 1 ounce will be billed at current USPS rates.

v Other delivery methods will be billed to customer at cost (FedEx, UPS, etc.).

General Information

v Hourly rates are billed in 15 minute increments with a 1 hour minimum per project/per day.

v Pricing includes, if requested, 1 draft copy for proofreading and revisions.

v Client changes/revisions will be billed at the regular hourly rate.

v Most projects will be completed in the late evening hours and will either be delivered to your email inbox, made available for download from our website, or sent by courier the following day. The client may specify the desired media transfer.

v We may be contacted in the office between the hours of 8 a.m. and 8 p.m. Pacific Time. If a specific need arises a message service is available after hours but is not guaranteed to be answered until the following workday. Please note that an additional service fee will be applied to “RUSH” and immediate turnaround projects.

v We are available for receipt of projects Monday thru Saturday. However, business transactions are not conducted on Sundays.

v All estimates are based on information provided during initial review and consultation of project. Final invoice is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual will be discussed with client prior to project completion.

v Final responsibility for proofreading and approval of the final draft lies with the client. After this approval, Pen & Letter Virtual Assistance cannot be held liable for errors or omissions.

v Client files will be stored for six months at no charge except when Retainer Plans are in place or unless other arrangements or requests have been made. Under a Retainer Plan, files will be stored for one year at no charge, unless otherwise requested and agreed upon. If a client provides project information on disk, the client is responsible for retaining backup disk(s) for safe keeping. Pen & Letter Virtual Assistance cannot be responsible for loss due to error or damage.

v All project information will be held in strict confidence and will not be disclosed without client consent, as is laid out in Pen & Letter's Confidentiality Agreement. This document can be signed and provided to Client upon request.

Payment Policy & Terms of Service

For Hourly General, Specialized and Professional Services:

v Local Clients – For services totaling $50.00 or less, payment is due upon receipt of completed project. For larger projects, a deposit of 50% of project estimate will be required, with the balance due upon receipt of completed project. Payment is due in full prior to delivery of finished project unless billing arrangements or agreements have been made in advance (ie: the Monthly Retainer Plan).

v Long-Distance Clients – A deposit of 50% of project estimate will be required in advance, with balance due upon receipt of invoice for completed project unless otherwise agreed upon.

v For hourly clients, invoices are submitted weekly for hours worked within the given week with payments being due within 10 days of the invoice date, unless otherwise agreed upon.

v As an option and for your convenience, you may pay your bill by credit card utilizing PayPal. Please click on the link below and it will take you directly to our business account. Once there, it will instruct you how to register and easily make your payment.

v There will be a 15% late fee charged to any unpaid balances over 10 days.

v Further, unpaid accounts 30 days over project completion date will be assessed an additional $20.00 late fee. This fee will continue to occur for each 30 day period in which the account remains unpaid.

v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled.

For Monthly Retainer Plans:

v Retainer fees are paid monthly and are due between the 1^st and the 5^th of each month to guarantee the special rates. There are no contracts involved; you simply pay on a month-to-month basis.

v You are not able to purchase a retainer plan in the middle of the month or switch to a retainer plan after invoiced at the regular rate.

v Your decision to purchase a retainer must be made by the 1st of the month. If you are unable to send a check for our receipt between the 1^st and the 5^th day of the month, you may send an email requesting the plan of your choice by the 5^th. This may serve as your guarantee of receiving the discount, however, if your payment for selected retainer is not received our standard hourly rate will apply to any projects completed within the respective month.

v All hours within your chosen retainer plan must be used within the month purchased.

v Unused hours are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable.

v Please Note: hours purchased within a Retainer Plan are not valid toward on-site services, highly skilled desktop publishing, logo/graphic design, or any other complex or labor intensive projects.

v Any applicable taxes, materials, postage, or any other items purchased on your behalf to complete your assigned project are not included in retainer fees. These items are billed separately and are usually paid up front unless otherwise agreed upon.

v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled.

** We Accept Credit Card Payments via PayPal **
For your convenience, the following link will direct you to our account:



	Delivery v If desired, projects can be delivered via email, ftp download, CD/DVD-R, fax, or other as requested by client. (a small fee will apply) v No charge for e-mail delivery or download from website. (All project files are virus checked before transmission). v Any mail or package over 1 ounce will be billed at current USPS rates. v Other delivery methods will be billed to customer at cost (FedEx, UPS, etc.). General Information v Hourly rates are billed in 15 minute increments with a 1 hour minimum per project/per day. v Pricing includes, if requested, 1 draft copy for proofreading and revisions. v Client changes/revisions will be billed at the regular hourly rate. v Most projects will be completed in the late evening hours and will either be delivered to your email inbox, made available for download from our website, or sent by courier the following day. The client may specify the desired media transfer. v We may be contacted in the office between the hours of 8 a.m. and 8 p.m. Pacific Time. If a specific need arises a message service is available after hours but is not guaranteed to be answered until the following workday. Please note that an additional service fee will be applied to “RUSH” and immediate turnaround projects. v We are available for receipt of projects Monday thru Saturday. However, business transactions are not conducted on Sundays. v All estimates are based on information provided during initial review and consultation of project. Final invoice is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual will be discussed with client prior to project completion. v Final responsibility for proofreading and approval of the final draft lies with the client. After this approval, Pen & Letter Virtual Assistance cannot be held liable for errors or omissions. v Client files will be stored for six months at no charge except when Retainer Plans are in place or unless other arrangements or requests have been made. Under a Retainer Plan, files will be stored for one year at no charge, unless otherwise requested and agreed upon. If a client provides project information on disk, the client is responsible for retaining backup disk(s) for safe keeping. Pen & Letter Virtual Assistance cannot be responsible for loss due to error or damage. v All project information will be held in strict confidence and will not be disclosed without client consent, as is laid out in Pen & Letter's Confidentiality Agreement. This document can be signed and provided to Client upon request. Payment Policy & Terms of Service For Hourly General, Specialized and Professional Services: v Local Clients – For services totaling $50.00 or less, payment is due upon receipt of completed project. For larger projects, a deposit of 50% of project estimate will be required, with the balance due upon receipt of completed project. Payment is due in full prior to delivery of finished project unless billing arrangements or agreements have been made in advance (ie: the Monthly Retainer Plan). v Long-Distance Clients – A deposit of 50% of project estimate will be required in advance, with balance due upon receipt of invoice for completed project unless otherwise agreed upon. v For hourly clients, invoices are submitted weekly for hours worked within the given week with payments being due within 10 days of the invoice date, unless otherwise agreed upon. v As an option and for your convenience, you may pay your bill by credit card utilizing PayPal. Please click on the link below and it will take you directly to our business account. Once there, it will instruct you how to register and easily make your payment. v There will be a 15% late fee charged to any unpaid balances over 10 days. v Further, unpaid accounts 30 days over project completion date will be assessed an additional $20.00 late fee. This fee will continue to occur for each 30 day period in which the account remains unpaid. v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled. For Monthly Retainer Plans: v Retainer fees are paid monthly and are due between the 1^st and the 5^th of each month to guarantee the special rates. There are no contracts involved; you simply pay on a month-to-month basis. v You are not able to purchase a retainer plan in the middle of the month or switch to a retainer plan after invoiced at the regular rate. v Your decision to purchase a retainer must be made by the 1st of the month. If you are unable to send a check for our receipt between the 1^st and the 5^th day of the month, you may send an email requesting the plan of your choice by the 5^th. This may serve as your guarantee of receiving the discount, however, if your payment for selected retainer is not received our standard hourly rate will apply to any projects completed within the respective month. v All hours within your chosen retainer plan must be used within the month purchased. v Unused hours are non-transferable; cannot be applied towards the following months' services; cannot be used for credit towards future services; and are non-refundable. v Please Note: hours purchased within a Retainer Plan are not valid toward on-site services, highly skilled desktop publishing, logo/graphic design, or any other complex or labor intensive projects. v Any applicable taxes, materials, postage, or any other items purchased on your behalf to complete your assigned project are not included in retainer fees. These items are billed separately and are usually paid up front unless otherwise agreed upon. v As an option and for your convenience, you may pay your bill by credit card utilizing PayPal. Please click on the link below and it will take you directly to our business account. Once there, it will instruct you how to register and easily make your payment. v Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until debt is settled. We Accept Credit Card Payments via PayPal For your convenience, the following link will direct you to our account: